ANONYMOUS COMPLAINT
Anonymous Complaint
Within the Anonymous Complaint System channel acts or behaviors that may be contrary to the company's Code of Ethics may be externalized. Such information will be handled under a strict commitment of confidentiality and anonymity. If the complaint is unjustified or in bad faith, it will be considered a serious offense, subject to a penalty by the company.
To proceed with the investigation of the complaint the following must be documented:
- Information Request   Subscription Request   Service Cancellation   Complain or Claim   Commercial Contact   Anonymous Complaint